How do I place an order?
Ordering is a four step process:
Step 1: On one of my product pages you click on "Add to Cart" assuming you want 1 item
Step 2: The page will change - then add the requested Order Details
Step 3: Then complete the Payment Method section and finally
Step 4: Submit Your Order
What Payment Method can I use?
You can use Paypal to proceed to check out.
Do I receive an order confirmation?
Shortly after placing your order we will send you an email confirming that we have received your order. You will receive a second email when your order is shipped. If you are unable to trace a confirmation email, just contact us with your first and last name, the date you placed the order and the item you ordered and we will look up your order for you. Assuming you paid with Paypal please send us the Paypal transaction ID so we can also use that to lookup your order.
Can I make changes to my order?
Within 14 days of placing your order on-line you may cancel it and we will refund your order money to the bank account that our records show paid for the bag. After you have placed your order and we have emailed your order confirmation, and 14 days has elapsed since you placed the order, it is almost impossible to modify or cancel the order because we make to order. However, if you wish to try, please contact us by email to see if this is possible. We value your continuing business.
I need to change my shipping address
Please email us with the alternative address and we will change the shipping arrangements if we have not already sent you the item shipped email. If we have already sent you the second email confirming order shipment we cannot update the address.
How long does shipping take?
We make to order and would expect to ship your order to you within 21 business days of the date of our order confirmation. If you have a special event or need for an order to be shipped sooner please email us BEFORE you place your order and we will let you know whether we can advance the shipping date and at what cost to you.
How much does shipping cost?
The price we quote for each product INCLUDES shipping worldwide by standard, uninsured, “to be signed for” mail to your nominated shipping address. Our clients could be located anywhere across the globe and it’s not their fault if they live thousands of miles from our base in the UK. If you request express and/or insured shipping before you place your order we will let you know how much the express service will cost. Express mail will be shipped by DHL or UPS.
Returning Damaged/Defective Items
We strive for no returns, we are tireless in insuring that every product that comes from our website is flawless. It’s what you deserve. But if something does go wrong what will we do about it?
In cases of damage or defect, we can quickly arrange replacement if you provide a clear digital image of the damage or defect along with a clear description of the problem and preferred action (replacement, refund or credit) in an email to us. In most cases, action can be taken as soon as we have this evidence from you. If the damage / defect cannot be verified by us over the phone or via email contact, the item may be required to be returned to us for inspection. We’ll then contact you with our next course of action.
Who covers the return shipping cost?
All products dispatched by us are carefully inspected and packed by us before shipment. If the product is claimed as damaged or defective and it cannot be determined remotely return shipping costs are the initial responsibility of the customer. You will be notified when your return is received at our facilities with an indication as to what will follow.
What items can't be returned?
We strive for zero returned products - and we’re committed to making this happen. However, if a product is damaged or defective we’ll do everything we can to sort you a new one or give you your money back. We cannot accept returned products after 30 days from signed for receipt.
Minor colour variations
It is quite normal to find minor colour variations between the colours appearing on this website, on your own digital device, and the colours found on the item you have purchased. Colour pigments attach themselves to natural and semi-natural materials in slightly different intensities during the manufacturing process. It is part of the process of imparting individuality to each bag, cushion or indeed canvass.